Privacy Policy

1. General

Bear Power processes personal data relating to natural persons (customers, contacts at local partners, staff members, volunteers, etc.) in the course of its activities.

Bear Power respects your privacy and adheres to a strict privacy policy in accordance with the GDPR. GDPR stands for the General Data Protection Regulation, the new European legislation on the protection of personal data which came into force on 25 May 2018 in all Member States of the European Union.

2. Processing of personal data

Bear Power processes the personal data necessary for the performance of its activities. To ensure that everything runs smoothly, we collect the following data:

• surname and first name

• address details

• landline and/or mobile phone number

• email address

• payment or invoicing details (bank account numbers and VAT numbers)

• where applicable, relevant medical information or any special needs or requirements

We need this information to send our (future) customers quotations, order forms, invoices and other relevant documents, to record appointments, and to contact them by telephone in the event of any last-minute changes before or during the trip or activity.

We only use data that has been expressly and voluntarily provided to us by individuals who visit our website and supply us with their details via a contact form on the website, by email or by telephone. All communication via our website is encrypted to ensure that your data is transmitted securely and remains unreadable to third parties whilst in transit. You may provide your details to request information or services, or to subscribe to our newsletter or direct marketing. Only if you have subscribed to the newsletter will you occasionally receive an informative or promotional newsletter at the email address you have provided. You can, of course, unsubscribe at any time via the link at the bottom of each newsletter.

Bear Power also processes the data to pursue its legitimate interests, such as the evaluation and improvement of its services and products through, amongst other things, statistical analyses, campaigns, internal market research and satisfaction surveys; to prepare studies and statistics, using anonymisation; for training purposes, through the use of practical examples for illustration and the retention of evidence (archives); as well as for the protection of the rights of Bear Power or the parties involved, for example, in debt recovery proceedings or a dispute.

3. Protection of your information and the duration of processing

Bear Power ensures the integrity, security and confidentiality of personal data, both technically and organisationally. We store important personal data on our own secure servers or on secure third-party servers. Upon simple request, we can amend and/or delete your data if you so wish. Your data will be retained for a maximum of 10 years and will under no circumstances be shared with third parties.

4. Access to personal data

Access to your personal data is restricted to staff at Bear Power and partners (such as travel agencies, tour operators, airlines, accommodation providers, transport and excursion companies, etc.) who require this data in order to provide their services. The transfer of personal data to parties abroad, including outside the EU, is necessary for the performance of a travel contract concluded by our partners.

5. User Rights

The User always has the right to information, access, rectification, restriction of processing and erasure of their personal data. The User has the right to object to the processing of their data. For information, access, rectification, restriction of processing and erasure of personal data, please contact els@baerekracht.be.
You will receive a response to your request within a month; if your request requires a complex adjustment, please allow Bear Power the right to be granted two additional months to carry this out.

6. Cookies

The website of Bear Power At present, we do not use any functional or statistical cookies. These may be required in future to ensure the website functions properly. In that case, we will ask for your explicit consent to the use of cookies.

7. Changes to the privacy policy

Bear Power reserves the right to amend this privacy policy at any time. We therefore recommend that you review it regularly to ensure you are aware of the most recent version. Should there be any significant changes to our privacy policy or terms and conditions, we will notify you accordingly.

8. Approval

By using our website, you agree to our Privacy Policy.